Refund Policy for Ezye Commerce

 

Effective Date: 9/13/2024

 

At Ezye Commerce, we aim to provide the highest level of satisfaction with our SaaS and BPO services. This Refund Policy outlines the criteria for refunds, the circumstances in which refunds may be issued, and the process for requesting a refund.

 

1. Clear Refund Criteria for SaaS Subscriptions or BPO Services

Refunds are generally provided under the following conditions:

• a.Service Delivery Issues: If the service you subscribed to is not delivered as described or if there is a significant failure in the system that Ezye Commerce is unable to resolve within a reasonable timeframe.
• b.System Outages: If there is an extended, unplanned service outage lasting more than 5 business days that affects your ability to use the service.
• c.Billing Errors: In cases where you were incorrectly billed due to system or processing errors.

 

2. Situations Where a Refund Is or Isn’t Applicable
• a. Refunds Are Applicable in the Following Situations:
• I. New Subscriptions: If you cancel your subscription within 7 business days of signing up and have not yet fully used the service, you may be eligible for a full refund.
• II. Service Downtime: If our services are unavailable for an extended period, making it impossible for you to use the platform, you may request a partial refund or credit.
• III. Overbilling or Duplicate Charges: If you have been charged incorrectly, we will process a refund for the overcharged amount.
• b. Refunds Are NOT Applicable in the Following Situations:
• I. Change of Mind: Refunds are not provided for users who change their minds after using the service or after the refund period has passed.
• II. Partial Usage: Refunds are not issued for partially used subscriptions or services. Once you start using the service, you are considered to have accepted its performance.
• III. Cancellation After the Refund Period: If you cancel after 7 business days refund window has expired, you will not be eligible for a refund but can still use the service until the subscription term ends.

3. Process for Requesting a Refund

To request a refund, please follow these steps:

• a.Contact Support: Submit a refund request by contacting our customer support team at support@ezye-commerce.com. Include your account details, reason for the refund, and any supporting documentation (e.g., screenshots, payment confirmations).
• b. Evaluation of Request: Our team will review your request based on the criteria outlined in this policy. We may request additional information to help evaluate the claim.
• c. Approval and Processing: If your refund request is approved, the refund will be processed using the original payment method. The typical processing time is 7 business days, depending on your financial institution.

Note: Refunds are only available for payments made directly to Ezye Commerce. If you have subscribed or paid through third-party platforms, please contact them for refund policies and procedures.

 

For any additional questions or concerns regarding our Refund Policy, please contact us at:

Email: support@ezye-commerce.com