Dispute Resolutions Policy for Ezye Commerce

 

Effective Date: 9/13/2024

 

This Dispute Resolution Policy outlines the procedures for resolving disputes between Ezye Commerce and its users, as well as the arbitration clauses and jurisdiction that apply to legal matters.

 

1. Steps to Resolve Disputes

To address and resolve disputes between users and Ezye Commerce, the following steps should be taken:

• I. Informal Resolution:
• a. Contact Customer Support: Users are encouraged to first contact Ezye Commerce’s customer support team to discuss and resolve any issues or concerns. This can be done via email at support@ezye-commerce.com.
• b. Provide Details: When contacting support, provide detailed information about the dispute, including relevant documents, correspondence, or other supporting materials.
• II. Formal Complaint:

Submit a Formal Complaint: If the issue is not resolved through informal resolution, users may submit a formal complaint in writing. The complaint should be sent to [insert complaint email or mailing address] and must include a description of the dispute, any supporting evidence, and the desired resolution.

• III. Review and Response:
• a. Acknowledgment: Ezye Commerce will acknowledge receipt of the formal complaint within [insert number of days, e.g., 5 business days] and will provide an estimated timeframe for resolution.
• b. Investigation: The complaint will be investigated by relevant personnel. Ezye Commerce will provide a written response addressing the complaint within 7 business days.
• IV. Escalation:
• a. Escalation to Management: If the complaint is not resolved to the user's satisfaction, the matter may be escalated to senior management for further review and resolution.
• b. Final Decision: A final decision will be communicated to the user in writing, including any actions taken or proposed resolutions.
• V. External Mediation:

Seek Mediation: If the dispute remains unresolved after following the above steps, users may seek mediation through a third-party mediator. Mediation is voluntary and involves a neutral third party assisting in reaching a mutually acceptable resolution.

2. Arbitration Clauses and Jurisdiction

If a dispute cannot be resolved through the internal dispute resolution process or mediation, the following arbitration clauses and jurisdiction terms apply:

• I. Arbitration Clause:
• a. Mandatory Arbitration: Any disputes, claims, or controversies arising out of or related to the use of Ezye Commerce’s services or these terms of service that cannot be resolved through mediation shall be resolved through binding arbitration.
• b. Arbitration Rules: The arbitration shall be conducted under the rules of the American Arbitration Association (AAA)] in effect at the time of the dispute.
• c. Arbitration Costs: The costs of arbitration shall be shared equally between the parties unless otherwise determined by the arbitrator. Each party shall bear its legal fees and costs.
• II. Jurisdiction and Venue:
• a. Governing Law: These terms and any disputes arising out of or related to them shall be governed by and construed under the laws of Florida, without regard to its conflict of law principles.
• b. Jurisdiction: The state or federal courts located in Florida shall have exclusive jurisdiction over any legal actions not subject to arbitration.
3. Contact Us:

For further information or to initiate a dispute resolution process, please contact:

Email: support@ezye-commerce.com