Billing Invoice for Ezye Commerce

 

Effective Date: 9/13/2024

 

These Billing and Invoicing Terms outline the payment methods accepted, the procedure for making payments over the phone, late payment penalties, and the process for resolving invoice disputes for services provided by Ezye Commerce.

 

1. Methods of Payment Accepted

Ezye Commerce accepts the following payment methods::

• I. Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
• II. Bank Transfers: ACH transfers to Ezye Commerce’s designated bank account.
• III. PayPal: Payments through PayPal for selected services.
• IV. Checks: Payments by check may be accepted upon prior arrangement.

Payments must be made in USD. Customers are responsible for any transaction fees or charges associated with their chosen payment method.

 

2. Payment Over the Call

For added convenience, Ezye Commerce allows payments to be made over the phone. Here’s how it works:

• a. Authorization: By providing your payment details over the phone, you authorize Ezye Commerce to charge the amount to your specified payment method.
• b. Security: Payments made over the phone are processed through secure channels, and your payment information is not stored after the transaction is completed.
• c. Confirmation: After processing your payment, a confirmation receipt will be sent to your email address on record.

3. Late Payment Penalties and Grace Periods

To ensure timely payments, the following terms apply:

• a. Grace Period: A grace period of 3 Business days is allowed beyond the invoice due date.
• b. Late Payment Fee: After the grace period, a late fee of 3.99% of the total invoice amount will be charged for each month the payment remains overdue.
• c. Service Suspension: If payment is not received within 7 business days after the due date, services may be suspended until the outstanding balance is cleared.
• d. Reactivation Fee: A reactivation fee of $49.99 may apply to restore access to suspended services.
4. Invoice Dispute Resolution Process

To address any issues with invoices, follow these steps:

1. Dispute Notification: Inform Ezye Commerce of any invoice disputes within 3 business days from the invoice date. Dispute notifications should be sent via email to "billing@ezye-commerce.com" with “Invoice Dispute” in the subject line, detailing the nature of the dispute.
2. Review and Response: Ezye Commerce will review the dispute and respond within 3 business days. During this review period, no additional late fees will be applied to the disputed amount.
3. Resolution: Upon resolution, adjustments will be made to the invoice if applicable. A revised invoice will be issued, or if the dispute is not upheld, the original invoice amount will be due immediately, including any accrued late fees.
4. Escalation: If the dispute is not resolved to your satisfaction, you may escalate the matter to senior management. Should the issue remain unresolved, it may be subject to independent arbitration as outlined in our Terms of Service.

For any billing inquiries or to resolve an invoice dispute, please contact:

Billing Department Email: billing@ezye-commerce.com